Returns

You can request an exchange or refund for your online order within 14 days from the date of delivery, provided the products are in the same condition you received them.

You have two possibilities:
1) you can bring your return to us in store (Via Cerva 18, Milan); we will manage your change (of size or model) or we will activate the cash refund procedure.

2) you can send us your return by writing to us via the START A RETURN button.
If you want to change size or product, write to us which product you would like to receive as a replacement. As soon as your return is received and checked, we will send you the new one. You will receive the “change/jewel” within the delivery times indicated in each product page on the website.
If you are not satisfied with the product purchased, you can request a cash refund, specifying which item(s) you want to return.

Cash refund times
As soon as your return is received and checked (in store or by shipping), you will receive the refund in approximately 10 working days. The refund will be automatically credited using the same payment method chosen for the order.

Return shipping costs, duties and insurance (recommended) are under the responsibility of the sender.
We always suggest our customers, just only use private courier we daily are dealing with (as: UPS, DHL etc.) for these tasks.
If you would prefer us to take care of the return shipping, please write to us. We will inform you of the cost, prepare the label to apply to the package and organize the courier collection appointment with you.

Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid (Don’t forget to get advise on this topic at the time of purchase).