FAQ's
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Most of our jewels are ready to ship.
If you choose an item that requires a particular engraving (and for which we may need to contact you for clarification), it may take three or four days.
If you choose an item with orange hourglass icon (from “Custom made products” section), it will be made according to your customizations and taking the time it needs to be “tailored” for you.
In general, each product has its own specific delivery term and condition, displayed in his own tech-board.
Please, check it for every object you have choosen.
We regularly deliver through private trustworthy courier.
Thanks for specifying in the “order notes” (check-out page) whether there are special conditions for receipt: timetables, concierge or people who are not the order holder. In any case, the courier needs the phone number of the recipient.
WHAT ARE THE SHIPPING COSTS?
The easier way to pick up goods in our Milan shop is to mention your online order code, by the time of your kind visit. (In this case, select the option “Local Pickup” in the Check-out page)
Costs of shipping are specified in the checkout page. In general, domestic shipping is 7,50 € (free over 100 €).
Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Maschio srl has no control over these charges, nor can Maschio srl predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.
WHERE DO I ENTER THE COUPON CODE I HAVE RECEIVED?
Once you have chosen the items you want to purchase, click the “Add to bag” button.
In the Cart page, there is a Coupon Section: enter the coupon code in the white rectangle and then click “Apply Coupon”.
In the “Cart Totals”, you will see the initial amount, the discount and the total amount to be paid.
HOW CAN I PAY?
In the Check-out Page you will find many options:
Credit Cards (via Paypal or via Stripe) / Paypal / Bank Transfer / Satispay.
CAN I TRACK MY ORDER?
We use to send about three emails with every shipping update; you will receive the first one with the shipping tracking number, as soon as the parcel leaves our shop in Milan.
Remember that each product has its own specific delivery term and condition, displayed in his own tech-board. Please, check it for every object you have choosen.
WHAT IS MASCHIO'S RETURNS POLICY?
You can request an exchange or refund for your online order within 14 days from the date of delivery, provided the products are in the same condition you received them.
You have two possibilities:
1) you can bring your return to us in store (Via Cerva 18, Milan); we will manage your change (of size or model) or we will activate the cash refund procedure.
2) you can send us your return by writing to us via the WITHDRAWAL button.
If you want to change size or product, write to us which product you would like to receive as a replacement. As soon as your return is received and checked, we will send you the new one. You will receive the “change/jewel” within the delivery times indicated in each product page on the website.
If you are not satisfied with the product purchased, you can request a cash refund, specifying which item(s) you want to return.
Cash refund times
As soon as your return is received and checked (in store or by shipping), you will receive the refund in approximately 10 working days. The refund will be automatically credited using the same payment method chosen for the order.
Return shipping costs, duties and insurance (recommended) are under the responsibility of the sender.
We always suggest our customers, just only use private courier we daily are dealing with (as: UPS, DHL etc.) for these tasks.
If you would prefer us to take care of the return shipping, please write to us. We will inform you of the cost, prepare the label to apply to the package and organize the courier collection appointment with you.
Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid (Don’t forget to get advise on this topic at the time of purchase).
HOW LONG DO WARRANTIES LAST?
We restore all jewels without any charging cost only when they returned within 60 days from the date of the receipt/invoice, just if properly used.
