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_ HOW LONG WILL MY ORDER TAKE TO ARRIVE?
What you are ordering will be made according to your customizations and taking the time it needs to be properly done. Each product has its own specify delivery term and condition, displayed in his own tech-board. Delivery times are cagily estimate in excess. We can quite often deliver before the deadline. However, there are many unpredictable reasons – beyond our control, which may cause slight delays.
We regularly deliver through private trustworthy courier.
Thanks for specifying in the order notes (check-out page) whether there are special conditions for receipt: timetables, concierge or people who are not the order holder. In any case, the courier needs the phone number of the recipient.
_ WHAT ARE THE SHIPPING COSTS?
The easier way to pick up goods in our Milan shop is to mention your online order code, by the time of your kind visit. (In this case, select the option “Local Pickup” in the Check-out page)
Costs of shipping are specified in the checkout page. In general, domestic shipping is free of charge. Within EU countries it will be 24 €. Extra EU countries costs 36€.
_ WHERE DO I ENTER THE COUPON CODE I HAVE RECEIVED?
Once you have chosen the item (even more than one) that you want to purchase, click the “Purchase” button to add it in your cart.
In the Cart page, under the summary of selected objects, there is a white rectangle next to the button “Apply coupon”: enter the coupon code in the rectangle and then click “Apply Coupon”.
Below, in the “Cart Totals” section, you will see the initial amount, the discount and the total amount to be paid.
_ IS THE ENGRAVING FREE?
On the website each personalized item is characterized by fields of customization (“Write here” and “Insert here your image”).
If you want to customize your jewel, complete those fields, before adding the item in the cart. All customization costs are included in the price.
You can also customize your Maschio jewels later.
If you have any doubt about the feasibility of the engraving, look at our samples on the website (MENU –> CUSTOMER SERVICE –> DRAWINGS & SCRIPT); otherwise, write us. We will be happy to help you with your customized idea.
_ CAN I TRACK MY ORDER?
We use to send an email with the shipping tracking number of each order, as soon as the parcel leaves our shop in Milan.
Remember that each product has its own specific delivery term and condition, displayed in his own tech-board. Please, check it for every object you have choosen.
_ WHAT IS MASCHIO’S RETURNS POLICY?
Clarity and simplicity for the parts.
Write us, explaining the reasons for the unfulfilled expectation and make arrangements for the return. We are a small artisan and commercial company: let’s talk!
Honesty and common sense from the parts.
We give your money back within 9 days from the invoicing.
Otherwise, your jewel can be exchanged with a similar one or replaced with different items, providing it is returned in the same saleable condition as when purchased, within 20 days of the date of invoice. In the second case, you will be provided with a coupon code.
Return shipping costs and insurance (recommended) are under the responsibility of the sender.
Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid . (Don’t forget to get advise on this topic at the time of purchase)
_ HOW LONG DO WARRANTIES LAST?
We restore all jewels without any charging cost only when they returned within 60 days from the date of the receipt/invoice, just if properly used.