Clarity and simplicity for the parts.
Write us, explaining the reasons for the unfulfilled expectation and make arrangements for the return. We are a small artisan and commercial company: let’s talk!
Honesty and common sense from the parts.
From the date of delivery of the order, you have 14 days to request a return, for whatever reason.
If you want to change size or product, write us which product you would like to receive as a replacement for the one purchased. You will receive the “change / jewel” within the delivery times indicated on each product page.
If you are not satisfied with the product purchased, you may request a return for a refund.
You will receive a cash refund within 10 days of receipt of your return. The refund will automatically be credited to the credit card or to the bank account number used for the purchase.
Return shipping costs and insurance (recommended) are under the responsibility of the sender.
We always suggest our customers, just only use, private courier we daily are dealing with (as: UPS, DHL etc.) for these tasks (take a look at Packlink to make some comparisons).
Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid (Don’t forget to get advise on this topic at the time of purchase).