FAQ’s

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Most of our jewels are ready to ship.
If you choose an item that requires a particular engraving (and for which we may need to contact you for clarification), it may take three or four days.
If you choose an item from “Archive Bespoke” section, it will be made according to your customizations and taking the time it needs to be “tailored” for you.

In general, each product has its own specific delivery term and condition, displayed in his own tech-board.
Please, check it for every object you have choosen.
We almost always manage to meet all the deadlines indicated. However, there are many unpredictable reasons – beyond our control, which may cause slight delays.

We regularly deliver through private trustworthy courier.

Thanks for specifying in the “order notes” (check-out page) whether there are special conditions for receipt: timetables, concierge or people who are not  the order holder. In any case, the courier needs the phone number of the recipient.


WHAT ARE THE SHIPPING COSTS?

The easier way to pick up goods  in our Milan shop is to mention your online order code, by the time of your kind visit. (In this case, select the option “Local Pickup” in the Check-out page)

Costs of shipping are specified in the checkout page. In general, domestic shipping is 4,90 €. Within EU countries it will be 24 €. Extra EU countries costs 36€.

Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient;  Maschio srl has no control over these charges, nor can Maschio srl predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.


WHERE DO I ENTER THE COUPON CODE I HAVE RECEIVED?

Once you have chosen the items you want to purchase, click the “Add to bag” button.
In the Cart page, there is a Coupon Section: enter the coupon code in the white rectangle and then click “Apply Coupon”.

In the “Cart Totals”, you will see the initial amount, the discount and the total amount to be paid.


HOW CAN I PAY?

In the Check-out Page you will find many options:
Credit Cards (via Paypal or via Stripe) / Paypal / Bank Transfer.


CAN I TRACK MY ORDER?

We use to send about three emails with every shipping update; you will receive the first one with the shipping tracking number, as soon as the parcel leaves our shop in Milan.
Remember that each product has its own specific delivery term and condition, displayed in his own tech-board. Please, check it for every object you have choosen.


WHAT IS MASCHIO’S RETURNS POLICY?

Clarity and simplicity for the parts.

Write us, explaining the reasons for the unfulfilled expectation and make arrangements for the return. We are a small artisan and commercial company: let’s talk!

Honesty and common sense from the parts.

Return shipping costs and insurance (recommended) are under the responsibility of the sender.
We always suggest our customers, just only use, private courier we daily are dealing with (as: UPS, DHL etc.) for these tasks (take a look at Packlink to make some comparisons).

Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid. (Don’t forget to get advise on this topic at the time of purchase).


HOW LONG DO WARRANTIES LAST?

We restore all jewels without any charging cost only when they returned within 60 days from the date of the receipt/invoice, just if properly used.