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What you are ordering will be made according to your customizations and taking the time it needs to be properly done. Each product has its own specify delivery term and condition, displayed in his own tech-board. Delivery times are cagily estimate in excess. We can quite often deliver before the deadline. However, there are many unpredictable reasons – beyond our control, which may cause slight delays.
We regularly deliver through private trustworthy courier.
Thanks for specifying in the order notes (check-out page) whether there are special conditions for receipt: timetables, concierge or people who are not the order holder. In any case, the courier needs the phone number of the recipient.
Parcel tracking information are available through our web services, via email (click[at]maschiogioielli.it) or in calling (Maschio Web Team +3902 7600 4188).
The easier way to pick up goods in our Milan shop is to mention your online order code, by the time of your kind visit. (In this case, select the option “Local Pickup” in the Check-out page)
Costs of shipping are specified in the checkout page. In general, domestic shipping is free of charge. Within EU countries it will be 24 €. Extra EU countries costs 36€.
Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Maschio srl has no control over these charges, nor can Maschio srl predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.