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Clarity and simplicity for the parts.
Call or send e-mail to click[at]maschiogioielli.it , explaining the reasons for the unfulfilled expectation and make arrangements for the return. We are a small artisan and commercial company: let’s talk!
Honesty and common sense from the parts.
We give your money back within 9 days from the invoicing.
Otherwise, your jewel can be exchanged with a similar one or with different items, providing it is returned in the same saleable condition as when purchased, within 20 days of the date of invoice. In the second case, you will be provided with a coupon code.
Return shipping costs and insurance (recommended) are under the responsibility of the sender.
Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid . (Don’t forget to get advise on this topic at the time of purchase)