FAQ’s

What you are ordering will be made according to your customizations and taking the time it needs to be properly done. Each product has its own specify delivery term and condition, displayed in his own tech-board. Delivery times are cagily estimate in excess. We can quite often deliver before the deadline. However, there are many unpredictable reasons – beyond our control, which may cause slight delays.

We regularly deliver through private trustworthy courier.

Thanks for specifying in the order notes (check-out page) whether there are special conditions for receipt: timetables, concierge or people who are not  the order holder. In any case, the courier needs the phone number of the recipient.

The easier way to pick up goods  in our Milan shop is to mention your online order code, by the time of your kind visit. (In this case, select the option “Local Pickup” in the Check-out page)

Costs of shipping are specified in the checkout page. In general, domestic shipping is free of charge. Within EU countries it will be 24 €. Extra EU countries costs 36€.

Orders shipped outside of the European Union may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient;  Maschio srl has no control over these charges, nor can Maschio srl predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.

Once you have chosen the item (even more than one) that you want to purchase, click the “Add to bag” button.
In the Cart page, under the Bag Totals, there is a Coupon Section: enter the coupon code in the white rectangle and then click “Apply Coupon”.

 

 

In the “Bag Totals” section, you will see the initial amount, the discount and the total amount to be paid.

On the website each personalized item is characterized by fields of customization (“Write here” and “Insert here your image”).

If you want to customize your jewel, complete those fields, before adding the item in the cart. All customization costs are included in the price.

Customization

You can also customize your Maschio jewels later.

If you have any doubt about the feasibility of the engraving, look at our samples on the website (MENU –> CUSTOMIZATIONS –> DRAWINGS & SCRIPT); otherwise, write an email to info[at]

maschiogioielli.it

In the Check-out Page you will find two options:
Paypal or Bank Transfer.
Here below all the cards we accept (Choose Paypal button):
logo_paypal_carte

Parcel tracking information are available through our web services, via email (click[at]

maschiogioielli.it) or in calling (Maschio Web Team +3902 7600 4188).

Clarity and simplicity for the parts.

Call or send e-mail to click[at]

maschiogioielli.it , explaining the reasons for the unfulfilled expectation and make arrangements for the return. We are a small artisan and commercial company: let’s talk!

Honesty and common sense from the parts.

We give your money back within 9 days from the invoicing.
Otherwise, your jewel can be exchanged with a similar one or replaced with different items, providing it is returned in the same saleable condition as when purchased, within 20 days of the date of invoice. In the second case, you will be provided with a coupon code.

Return shipping costs and insurance (recommended) are under the responsibility of the sender.
We always suggest our customers, just only use, private courier we daily are dealing with (as: UPS, DHL etc.) for these tasks.

Customized jewelry with engraving, timbering and made with custom design on, will be evaluated – in the case of exchange or refunding, in consideration of the working time and costs required in making depersonalization: commonly the “less than” 30/40% of the cost originally paid. (Don’t forget to get advise on this topic at the time of purchase).

We restore all jewels without any charging cost only when they returned within 60 days from the date of the receipt/invoice, just if properly used.